Welcome to the electronic trading site www.safetti.com, (along with “The Site” or “safetti.com”), owned by ESPÍRITUS S.A.S, a legally constituted commercial company under the name of Colombian Eyes and identified with NIT. 900.387.360-2, including “SAFETTI”, its main activity is the production and marketing of sports products and equipment for online purchase by consumers, including “Usuario(s)” or “Customer(s)”.

Whoever decides to enter into the situation of other countries, they are responsible for their initiating property and are subject to the applicable laws; In any case, all complaints in relation to the use of the site and the content of the mismo are regulated by Colombian eyes.

Upon entering the Site, the User accepts the terms and conditions of use and confidentiality of the mismo, in addition to the Terms and Conditions of Use, and accordingly, assumes the obligation to comply with its content, privacy policy, confidentiality and guarantees, processing of data and all as regulated throughout this document. The Terms and Conditions of Use are subject to the changes that unilaterally determine SAFETTI, without prior notice and at any moment; They will be valid from the modification date. All sales transactions carried out through the Location with Users are subject to prior notice at the time of purchase order.

These rules are regulated as follows:

Personal Data Policy
Usage of the Contents of the Site and Reports of Industrial Ownership
Products and Services Offered at Location
Entrega de Productos.
Pago Conditions
Withdrawal and Warranty
Exemption and Limitations of Liability
Ingredient declarations:
Information and website of third parties:
Applicable Legislation:
Contact information:

User registration information, and all information provided by users on the Site, will be collected, stored, and used by SAFETTI as the controller and/or processor of personal data in accordance with SAFETTI's Personal Data Processing Policy, available at: https://safetti.com/.

SAFETTI is obligated to promote information security mechanisms that do not affect the operation of the service, implementing technical measures to prevent misuse, alteration, unauthorized access, or illicit conduct through the Site. Notwithstanding the foregoing, SAFETTI is not responsible for illegal interceptions or external breaches of its computer systems or databases by unauthorized persons, nor for the improper use of information obtained through these means that exceeds its security standards, such as cyberattacks, viruses, hacker conduct, and, in general, any illegal acquisition of information by third parties.

By using this Site, Users agree to provide accurate and truthful information, which SAFETTI may review and verify at any time. If any inconsistency is found in the information provided by the User, SAFETTI may cancel the order and/or any User account and report any suspicious activity to the relevant regulatory authorities. When purchasing any product through the Site, the User must provide all necessary information required by SAFETTI to process the order, billing, payment, and shipping, which may include personal, financial, and credit or debit card information.

By creating their user account and placing a purchase order, Users agree to the Personal Data Processing Policy, and SAFETTI will understand that by using the Site, Users acknowledge, understand, and accept the terms of the Policy. Therefore, if they do not agree with these terms, they should refrain from using the Site.

Access to and use of the Site by the User must be for exclusively commercial or informational purposes and therefore the User agrees to: (a) Use the Site only to make valid and legal inquiries or orders that are not for any fraudulent purposes; (b) Provide truthful and accurate contact information and personal data; (c) Not modify or alter in any way the content or information contained on the Site; (c) Not publish, distribute, prepare works or use the content in any other way that is not expressly permitted herein or that may cause harm to SAFETTI; (d) Not to use under any circumstances, trademarks, logos or other information (including images, text, page layouts or forms) from the Site without the express written consent of SAFETTI.

Additionally, the parties by mutual agreement understand and recognize that the intellectual property rights of the Site are the exclusive property of SAFETTI and therefore the User does not acquire any type of property rights over the content of the Site, therefore the disclosure, reproduction, distribution of any type of information and content thereof is prohibited without prior written authorization from SAFETTI.

SAFETTI expressly reiterates that it does not grant any license or authorization to use of any kind on the developments, products, images, brands and other information protected by intellectual property rights published on the Site, or on any other property or right related to its contents; in this way, SAFETTI is not responsible for information found outside the Site.

Safetti.com displays images of the products it offers with the greatest possible clarity and precision, and in order to be a reference with the final product, however, the color display of the products will depend on the monitor from which the Site is accessed. Therefore, SAFETTI does not guarantee that the images of the products and services offered are precise or exact. Notwithstanding the foregoing, the description of the same will be binding on SAFETTI since it constitutes the objective and specific characteristics of the product.

Therefore, it must respond to the User for differences and inconsistencies between the purchased product and the description contained on the Site, not with the images. The User's consent is understood to be given throughout the entire purchasing process; however, before the final confirmation of purchase and payment, SAFETTI will provide a review of the order to provide the User with security regarding their purchase. In case the order is accepted by SAFETTI, it will issue an acknowledgment of receipt of the same to the email provided by the user, with information related to the delivery time, exact price which will include taxes, shipping costs and the form in which the payment was made.

SAFETTI reserves the right to carry out subsequent verifications to any transaction executed by the User and if it considers it necessary, reject the purchase made by the User, either totally or partially and in such events, and reserves the right to request documentation or evidence that proves the legality of the operation, and the identity of the User. It is important to clarify that according to Law 1819 of 2016 (Tax Reform), VAT in Colombia went from 16% to 19% as of January 1, 2017. Therefore, the Law forced merchants to make the variation in the tax with the entry into force of said Law. We clarify that the value of VAT is not an income for the brand or the company, 100% of this tax belongs to the state coffers and benefits us in no way.

Regarding product inventory, we want to clarify that product stock is LIMITED, and it is possible that during the time it takes to select the product on the website and make effective payment for the merchandise, said stock may expire. This new feature also applies to our discounts and offers, and in no way constitutes false or misleading advertising.

SAFETTI is obligated to coordinate deliveries within Colombian territory with the shipping company, in the areas and locations to which it has access according to its network. Therefore, SAFETTI may refuse to accept a purchase offer when the address registered by the Client for delivery is not within the geographic areas authorized for the shipment of products by the shipping company.

The delivery time indicated in the email sent to the Client is not binding and is an estimated time based on the delivery times provided by the shipping company with which SAFETTI outsources the process. In compliance with Law 1480 of 2011, this delivery time will not exceed thirty (30) calendar days.
The User hereby accepts that delivery times are the sole responsibility of the shipping company, which independently and without any influence from SAFETTI determines and executes the delivery of the products.

The purchased products will be shipped to the address provided by the Customer, provided the payment terms and conditions have been determined in advance and there are no causes beyond SAFETTI's control that could delay delivery, such as any unforeseen circumstances or force majeure.

If the shipping company is unable to deliver the order after three (3) attempts due to reasons beyond its control and/or SAFETTI's, the order will be canceled and the money will be refunded, less shipping costs.

The risk of loss of the products from the moment they are delivered to the shipping company will be borne by the carrier, and any claim for loss must be submitted to the carrier through the insurance policy.

SAFETTI does not guarantee its ability to ship outside of Colombia. Any purchase made on the website with a delivery location in a country other than Colombia will be void.

If the customer changes the destination address, they will be responsible for the additional shipping costs based on the new city or department provided.

The prices of the products published on the site are in Colombian pesos (COP), and the amount payable for each item will be the current price offered on the Site at the time the order is placed, including sales value (VAT).

Through the purchasing process, the Customer must choose the shipping terms and payment methods offered on the Site. Safetti.com provides Users with a secure connection system managed by a third party for conducting transactions through electronic transfer or online payment platforms. SAFETTI will under no circumstances be liable for communication failures, validation failures, effective payment failures, or any type of inconvenience that may arise in transfers with banking entities, nor for any damages that may be caused to the Customer due to an action or omission on the part of said entities.

The payment methods provided on the Site are managed directly by PSE, a third-party merchant independent of SAFETTI, with whom SAFETTI has a service provision agreement for the management of payments for purchases made through the Site. All financial information provided is managed directly and exclusively by PSE, and SAFETTI will have no access to it. Therefore, any liability arising from the loss or misuse of such information will be the sole responsibility of PSE. Any claim the User may have regarding the services offered by PSE and the confidential information provided using this payment method must be processed directly with PSE.

The Site may contain links to other sites of interest or to information located on other third-party websites. Therefore, upon accessing these sites, the User must accept and abide by the terms of use and privacy policy of the website to which the link leads.

SAFETTI shall not be liable for errors or omissions related to information not created by it, nor for any damages that may arise as a result of the use of said information. By accessing the Site, the User expressly agrees that use thereof is at their sole responsibility and risk.

Neither SAFETTI nor its employees or third-party partners guarantee that use of the Site will be uninterrupted or error-free. Under no circumstances shall safetti.com or its affiliates be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site.

In accordance with the Consumer Statute, since these are sales involving non-traditional and distance methods, the Customer has the right of withdrawal. In cases where the Customer exercises this right, they must do so within five (5) business days after delivery of the product, using the same means and in the same condition in which the product was received. All labels, packaging, seals, and cleanliness must be preserved, provided the product shows no signs of use or damage by the Customer.

Refunds will be made for the full amount paid by the Customer in the transaction. Under no circumstances will partial refunds be made for the value of a product. Shipping costs and any other costs incurred in returning the product will be covered by the Customer.

Likewise, if the User requests a warranty for quality or manufacturing defects in the products, SAFETTI must arrange for and carry out the repair or, if deemed appropriate, replace the product free of charge, including shipping. In the event that the products subject to the claim have been altered or misused by the User, SAFETTI may reject the warranty and return the product in its original condition.

All products purchased through the Site are covered by a ninety (90) day legal warranty, counting from delivery, and this warranty applies to manufacturing, material, and operational defects. In cases where SAFETTI decides to replace the product with an identical one, the warranty period will begin to run again in full from the moment of such replacement. The warranty does not cover any damage caused by misuse, improper use, improper storage, washing, or preservation of the products, or damage that contravenes the care recommendations attached to each product's label.

When it is not possible to provide the same good initially purchased by the User as collateral, SAFETTI, at the consumer's discretion, will either refund the full price paid or exchange the good for another of the same type, with similar characteristics or technical specifications, which in no case will be inferior to those of the product that gave rise to the guarantee.

The guarantee will not be recognized in cases of force majeure, unforeseeable circumstances, acts of a third party, misuse by the consumer, or other circumstances established in Article 16 of Law 1480 of 2011.

SAFETTI under no circumstances guarantees its consumers that the use of the products and services it offers will result in an improvement in physical performance, health, or performance in sports activities.

By making transactions through the Site, the User declares under oath that the funds used to cover their obligations come from lawful activities, that they do not engage in any type of activity linked to money laundering, and that they are not registered on national or international anti-money laundering lists. Consequently, they agree to be liable to SAFETTI for any damages that may arise as a result of this declaration.

The User also declares that their conduct complies with the law and ethics and undertakes at all times to act within the legal framework in force in Colombia, complying with all procedures, formalities, and obligations contemplated by the Law and other relevant regulations. Any evidence or suspicion that the above are not being complied with will be sufficient grounds to terminate, at SAFETTI's discretion, any contract entered into with the User.

The rights, duties, and other obligations arising from the use of the Site, including those related to e-commerce purchases, copyright, industrial property, and other matters described herein, are governed by Colombian laws and regulations.

In the event that any provision of this document is determined to be invalid or unenforceable, such determination shall not affect the remaining provisions, and the necessary amendments shall be made to ensure that the terms of use are valid and enforceable, and to the extent possible, maintain the same effect and scope of the amended provision or term.

If you would like more information or have any questions about the content and scope of the Site Terms of Use, please contact us at: servicioalcliente@safetti.com.co or WhatsApp +57 317